Repetitive enquiries
Order, return, and product questions arrive across phone, WhatsApp, and web, often in several languages.
Retail & consumer brands
Better service at every touchpoint. Answer customers faster across channels and languages, give store teams quicker access to product knowledge, and bring more visibility to the shop floor.
Multilingual customer support
Handle routine questions by voice or chat, with handover to your team when needed.
See all applicationsWhat slows teams down
Common pressures in retail & consumer brands.
Shelf visibility
Stock gaps and display issues are found through periodic manual checks.
Scattered product knowledge
Store and support teams search across catalogues, policies, and messages to find answers.
Unstructured feedback
Reviews and call notes hold useful signals that are rarely captured consistently.
Where AI helps
Each application is scoped to your data, systems and approvals.
Multilingual customer support
Handle routine questions by voice or chat, with handover to your team when needed.
Voice AIOrder & return status
Connect to authorised order systems so customers get status updates quickly.
Voice AIShelf & display checks
Flag agreed shelf conditions from images so store teams can act.
Computer visionProduct knowledge assistant
Help staff find product, policy, and promotion information from approved sources.
Generative & conversational AIFeedback analysis
Structure reviews and call notes into themes your teams can review and act on.
Generative & conversational AISpace & footfall insights
Explore aggregate, privacy-first counts to understand how spaces are used.
Computer visionAn example workflow
How one of these applications runs day to day.
- 01Customer asks about an order
- 02Assistant identifies intent and order
- 03Status retrieved from the order system
- 04Answer given or handed to an agent
What to plan for
We work through these questions with you during discovery.
Channel mix
We design for the channels your customers already use and keep the experience consistent across them.
Peak periods
Sale and festive seasons change volumes and question types. We plan evaluation around them.
Privacy in stores
Any in-store vision work is scoped for aggregate insight and data minimisation, agreed up front.
Brand voice
Responses follow your tone, policies, and escalation rules.
Capabilities we bring
Voice AI
Our own fine-tuned voice models. Support for 18 Indian languages.
Generative & conversational AI
Useful assistants and copilots, grounded in the information that matters.
Computer vision
Our own fine-tuned vision models, applied to multiple real-world use cases.
AI automation & agents
Intelligent workflows that connect your people, processes, and systems.
Questions, answered
Something else on your mind? Ask us directly.
Can the assistant work on WhatsApp as well as phone?
Channel support depends on the platforms and integrations you use. We assess telephony, WhatsApp Business, and web chat options during discovery.
Will customers know they are speaking with AI?
We recommend clear disclosure at the start of each conversation and an easy route to a person.
Can it handle festive-season peaks?
Capacity and behaviour under load are part of the evaluation plan. We agree fallback and handover routes for busy periods.
