Document-heavy onboarding
Identity, address, and income documents are checked by hand for completeness and consistency.
Banking, financial services & insurance
Faster processing. Controls intact. Reduce manual effort in onboarding, servicing, and claims, while keeping decisions, audit trails, and access controls where your compliance teams need them.
KYC document checks
Extract fields, check completeness, and flag mismatches for an authorised officer to decide.
See all applicationsWhat slows teams down
Common pressures in banking, financial services & insurance.
Claims & servicing backlogs
Requests arrive with missing information, leading to rework and follow-up calls.
Regional-language demand
Customers prefer to speak in their own language, while service capacity is limited.
Strict oversight
Every automated step needs clear ownership, logging, and a path for review.
Where AI helps
Each application is scoped to your data, systems and approvals.
KYC document checks
Extract fields, check completeness, and flag mismatches for an authorised officer to decide.
AI automation & agentsClaims intake & triage
Capture claim details, check required documents, and route each claim to the right team.
AI automation & agentsMultilingual servicing
Answer routine policy and account questions by voice in supported Indian languages.
Voice AIAgent knowledge assistant
Help staff find product and process information from approved, current documents.
Generative & conversational AICall summaries & QA
Summarise calls and support quality reviews, with people making the assessments.
Voice AIReporting pipelines
Bring operational data together for consistent reporting and analysis.
Data & AI engineeringAn example workflow
How one of these applications runs day to day.
- 01Customer submits documents
- 02Fields extracted and cross-checked
- 03Mismatches flagged for an officer
- 04Decision and audit trail recorded
What to plan for
We work through these questions with you during discovery.
Regulatory context
Sector rules and India’s Digital Personal Data Protection Act, 2023 may apply. We design with your compliance team; NIM does not provide legal advice.
Decision authority
Automated checks prepare and flag. Credit, claims, and onboarding decisions stay with authorised people.
Audit & access
Role-based access, activity logs, and versioned configurations are planned from the start.
Data residency
Deployment location and data flows are agreed to match your internal policies.
Capabilities we bring
AI automation & agents
Intelligent workflows that connect your people, processes, and systems.
Voice AI
Our own fine-tuned voice models. Support for 18 Indian languages.
Generative & conversational AI
Useful assistants and copilots, grounded in the information that matters.
Data & AI engineering
The data pipelines, integrations, and infrastructure that make AI work.
Questions, answered
Something else on your mind? Ask us directly.
Can the system approve applications automatically?
We design for assisted decisions: the system prepares and flags, and authorised staff decide. The right level of automation is agreed with your risk and compliance teams.
Can it be deployed in our own environment?
Deployment options, including your own cloud or private infrastructure, are assessed against your security and data-residency requirements.
How are actions audited?
We plan activity logging, access controls, and configuration versioning so reviewers can trace what the system did and why.
